Is your delayed flight owed money?

Delayed 3 hours or more, cancelled, or bumped off a flight? EU and UK law can pay you €220 to €600 per passenger. Check it in 30 seconds, free, with the claim letter.

FreeNo accountNothing uploadedInformation, not legal advice

Your flight

3 steps

1 The flight

Airline Flight number Date Booking referenceOptional. Goes in the letter. From To

2 What happened

Arrived late Cancelled Denied boarding

Hours late on arrival

The airline rerouted me …and I arrived within the time limit for the distance

The reason the airline gave

3 Which rules apply

Where did the flight leave from? Where did it land? The airline is based in Distance, roughly

EU261 covers flights leaving the EU, and flights landing in the EU on an EU airline. UK261 is the same for the UK. Your ticket or national law may give you more.

Your name for the letter (optional)

Name

Result

Share the result

Why

The claim letter

Blanks in [brackets] come from the form. Fill them in there and the letter updates. Send it to the airline’s claims team and keep proof that you sent it.

Next steps

Send the letter to the airline’s claims team. Use its claims form if it has one, and keep a copy.
Give them 14 days to reply. That is common practice, not a legal deadline.
If they refuse or ignore you, complain to the national enforcement body in the country the flight left from. Every EU country has one; for the UK it is the Civil Aviation Authority. Complaints to these bodies are free.
Many airlines name an alternative dispute resolution (ADR) body in their terms. You can ask it to decide.
Small claims court is the last step. Time limits apply: often 3 years in EU countries and 6 years in England and Wales. Check yours.